The Business Case for Accessibility: How UX Writing Enhances User Engagement and Retention in FinTech

The Business Case for Accessibility: How UX Writing Enhances User Engagement and Retention in FinTech
Photo by Don Kaveen / Unsplash


In the rapidly evolving landscape of financial technology (FinTech), accessibility has become a critical factor in delivering exceptional user experiences. This guide explores the economic and user benefits of investing in accessibility through UX writing. By optimizing user engagement, improving retention rates, and enhancing brand reputation, FinTech companies can unlock substantial growth potential. In this guide,  we will discuss the growing need for accessible products —and provide examples of how overlooking accessibility can result in significant financial losses.

Section 1: The Economic Benefits of Accessibility

In today's competitive FinTech market, accessibility has a direct impact on a company's bottom line. By making your products more accessible through UX writing, you can reap several economic benefits. Here are the main ones:

1.1 Improved User Engagement

Accessible design and UX writing improve the user experience for individuals with disabilities, as well as for those with diverse backgrounds and preferences. By removing barriers and providing clear and concise content, you can engage a broader audience, resulting in increased user acquisition and conversion rates. For instance, a user-centric approach to UX writing can make complex financial jargon more understandable, empowering users to make informed decisions.

1.2 Higher Retention Rates

When users find an accessible and inclusive experience, they are more likely to stay engaged and continue using your FinTech product. By investing in UX writing that guides users seamlessly through your platform, you can reduce friction points, increase user satisfaction, and ultimately improve retention rates. For example, providing descriptive error messages and contextual help text can assist users in navigating complex workflows, reducing frustration and abandonment.

1.3 Enhanced Brand Reputation

Prioritizing accessibility demonstrates your commitment to inclusivity and equal access to financial services. This fosters trust and loyalty among existing users and helps attract new customers who value companies with strong social responsibility. By crafting a positive brand image through accessible UX writing, you can differentiate your business in the crowded FinTech market and build a reputation that resonates with a wider audience.

Section 2: The Cost of Ignoring Accessibility

Ignoring accessibility in FinTech can have severe financial consequences, both in terms of missed revenue opportunities and potential legal liabilities. Here are some examples of the potential costs associated with neglecting accessibility:

2.1 Lost User Engagement and Revenue

Inaccessibility can lead to frustrated users who abandon your product in search of more inclusive alternatives. For instance, if your payment application lacks proper screen reader compatibility, you may lose potential customers who rely on assistive technology. By neglecting accessibility, you miss out on a significant user segment and the revenue potential they bring.

2.2 Legal Consequences and Fines

Accessibility is not just a moral obligation but a legal requirement in many jurisdictions. Failure to comply with accessibility standards can result in legal actions, fines, and damage to your brand reputation. For example, the Americans with Disabilities Act (ADA) mandates accessibility for digital platforms, and non-compliance can lead to costly litigation. Investing in accessibility through UX writing mitigates legal risks and ensures compliance with relevant accessibility standards.

2.3 Negative Publicity and Customer Backlash

Inaccessible products can spark negative publicity and customer backlash, causing reputational damage. Social media and online platforms provide users with powerful tools to voice their dissatisfaction. In the digital age, a single negative experience can quickly go viral, tarnishing your brand's reputation and driving potential customers away.

Section 3: Partnering with WDIR for Accessible UX Writing

To ensure your FinTech products are accessible and to harness the benefits of UX writing, partnering with WDIR can be a game-changer for your business. With our expertise in FinTech accessibility and UX writing, we can help you:

3.1 Conduct Accessibility Audits

WDIR can conduct comprehensive accessibility audits of your existing products to identify areas of improvement. By analyzing your user experience and content, we can recommend specific UX writing enhancements to enhance accessibility and improve engagement.

3.2 Develop Accessible Content Strategies

Our team of experienced UX writers can collaborate with you to develop accessible content strategies tailored to your target audience. We can create user-centric, inclusive, and engaging content that resonates with diverse users, helping you build strong brand loyalty.

3.3 Implement Best Practices

WDIR can guide you in implementing best practices for accessible UX writing, ensuring compliance with relevant accessibility standards. From creating clear and concise microcopy to optimizing error messaging and form validation, we can help you optimize your user interface for accessibility.


Investing in accessibility through UX writing is a strategic move that benefits both your users and your business. By providing an inclusive user experience, you can enhance user engagement, increase retention rates, and bolster your brand reputation. However, neglecting accessibility can lead to lost revenue, legal liabilities, and a damaged reputation. Contact WDIR today to ensure your FinTech products are accessible, empowering you to unlock significant growth potential and secure a competitive advantage in the market.

Ready to make your FinTech products accessible and boost user engagement, retention rates, and revenue? Contact WDIR today to partner with our team of accessibility and UX writing experts. Together, we'll ensure your products deliver exceptional experiences for all users, regardless of their abilities or backgrounds.